Completed Projects

With the accelerating pace of technological innovation comes widespread challenges for infrastructure managers. We recognise that balancing daily service delivery with transitioning to new technologies isn’t easy.

Header Image

Integrated Smartcard Ticketing System (SmartRider)

ClientMineral Deposits Limited
Mineral TypeMineral Sands
LocationAustralia
Timeframe2001-14

The Public Transport Authority (PTA) of Western Australia, through its transit provider Transperth, funds and manages the public transport network. Transperth, through a mixture of private bus and ferry operators and its Transperth Train rail operator, provides an integrated transit service for Greater Perth.

Client: Public Transport Authority of Western Australia (SmartRider)
Location: Perth, WA Capability Groups: Asset and Facilities Management, and Operations
Commencement: 2003 Completion: 2007
Contract Type: Fixed Term Contract Value: AU $37 million

The PTA moved to a tag on/off smartcard fare payment system (SmartRider) in early 2006. SmartRider was Australia’s first integrated intermodal Smartcard system in revenue service. It is was the second system (after Singapore) which is fully tag on/off and the first major metro integrated tag on/off system specified to ISO14443 Type A/B.

Scope

Metrics include:

  • 1100 bus and ferry driver consoles;
  • 2300 bus and ferry smartcard validators;
  • Equipment for 23 bus and ferry depots;
  • 123 rail platform smartcard validators;
  • 200 smartcard enabled rail automatic fare gates; and
  • 600 handhelds and 60 retail.

Supply of all Supporting Management systems (e.g. full back end hardware and software systems) including:

  • Settlement reconciliation and banking services;
  • Smartcard funds and card management systems and services;
  • Asset tracking;
  • Condition status monitoring and maintenance management systems;
  • Main server and depot systems; and
  • Wireless networks, GPS, etc.

Project Challenges

The main challenges were ongoing delays by other rail civil works being undertaken by separate contractors at the same time, causing productivity inefficiencies and delays to NGT’s portion of the works.

How We Managed This

NGT encouraged improved communication between all stakeholders. Through mutual agreement, changes were made to the site sequence, which allowed NGT to undertake works on sites that were ready, mitigating significant and costly delays.

Value Adding

Due to NGT’s extensive and varying work streams, we were able to offer and undertake any additional works identified to be completed on site during the installation phase of works (such as power or communication cabling or civil works). This gave a high level of comfort and confidence to the customer that once NGT left the site all outstanding works had been completed to a high quality standard.

Award Winning

Recognised by industry, the ‘SmartRider’ solution won the prestigious 2008 Voice/Data - Large Project Award from the National Electrical and Communications Association (NECA), and received a five-star rating in the 2016 Canstar national customer survey.

Zero Harm

  • LTI’s: 0
  • MTI’s: 0

NGT Offices

WA - Office

9 Modal Crescent
Canning Vale WA 6155
T:  +61 8 9318 9403

NSW Office (Head Office)

Level 4, Building B, 480
Victoria Road
Gladesville NSW 2111
T: +61 2 9879 8400

QLD Office

2 Burke Street
Woolloongabba QLD 4102
T:  +61 7 3249 0115